MARYLAND AUTOMOBILE INSURANCE FUND - MIPS Information

If you are a MAIF Producer interested in obtaining MIPS access, please print, complete, and sign the *MIPS registration form and fax to Producer Relations at 410-269-7017 or 1-866-618-3717.

You may direct your questions to the Customer Service Center at 1-800-445-1117 or Producer Relations at 410-269-7026.� The Customer Service Center will be happy to assist you and provide you with a MIPS registration form if needed.

* Note: The MIPS Registration form is available in PDF (portable document format.)� You will need Adobe Acrobat Reader(R) installed on your computer to view or print the form. If you are unable to read the registration form, visit our PDF info page to find out how to download your free copy of Adobe Acrobat Reader(R).

MIPS is currently being used by almost 1900 MAIF Producers who have found it to be an indispensable customer service tool. Features available include the following:

MIPS Bulletin Board � This provides instant access to our �updates� and �general information�.

Data & Form Query Options

� Specific Policy Details

� Policy List Options

� Producer Bulletins

� MAIF Forms

� View ePolicy Documents

� View eEndorsement Documents

� Electronic Policy Activity Corr

MIPS Quick Helpers

� Quick (Non-Recoverable) Quote

� MD License Calculator

� VIN Analyzer

Electronic Transaction Options

� Manual PP/Comm Binder/Receipt

� FR19

� DCR and Recoverable Quote

� Resume DCR & Full Quote

� Retract ePolicy Transactions

� eEndorsement

� No Lapse Policy Coverage Form

� Manage eSigned Documents

Claims Information

� Claims Pending or Closed

Principal Options

� Change Account Password

� Commission Statement

Administrative Options

� Order MAIF Supplies

� Comments and Suggestions

� Agency Employee List

� Employee Addendum Form

� Maintain Agency Profile

� View Producer Reports

Outstanding Items

� View Proof of Ownership

� Additional Premium/Payment

� Outstanding ePayments

� CANC/EXP with Unpaid Premium

Specific Policy Details - This option allows you to view a policy's rating, claim(s) history, policy account summary, and any current chargeable pending transactions. It is accessible by policy number or insured's name.

Policy List Options - This option provides access to various (pre-programmed) list options for your current active policies. The following is an explanation of some of these list options:

1. All Active or Pending Policies by Name - This option will list by name all policies which are currently active or pending issuance (not canceled or expired).

2. Outstanding Policy Rewrites - This option shows outstanding policy rewrites on policies still active.

3. Unprocessed Policy Actions - This option shows policy actions pending on active or pending policies. Items will show here until they are processed by the MAIF Underwriting Department.

4. Claims Pending or Closed by Policy - This option shows claims pending or closed on active policies.

5. Outstanding Additional Premiums � This is a list of all policies with additional premiums.

6. Outstanding ePayments � This is a list of all ePolicies with outstanding premiums.

7. Canceled Policies Within The Last 3 Months � This lists all policies canceled within the last 3 months.

8. Expired Policies Within the Last 3 Months � This is a list of all expired

policies within the last 3 months.

Producer Bulletins - Provides access and print capability to MAIF Producer Bulletins. (*Printer friendly PDF Format).

MAIF Forms - Provides access and print capability to various MAIF forms used by the Producer in the processing of MAIF business. (*Printer friendly PDF Format).

View ePolicy Documents - Producers online with MAIF may view all electronic policy documents issued.

View eEndorsement Documents � Producers online with MAIF may view all eEndorsement documents issued.

Electronic Policy Activity Corr � This application allows you to view daily correspondence from MAIF.� You can view all electronic mail or filter mail and view only additional premiums, declarations, outgoing correspondence, rewrite questionnaires, reject notices and notice of cancellations to lienholders.

Quick (Non-Recoverable) Quote - Another option to retrieve a MAIF quote for all states other than MD, VA, DE and NY which are provided under DCR and Recoverable Quote.� This option does not save your quote for you.

MD License Calculator - An excellent tool used to calculate a Maryland driver's license number by entering the first, middle, last name and birth month and day.

VIN Analyzer - This option gives you direct access to the same computer program MAIF uses to breakdown a vehicle identification number (VIN) in order to extract the appropriate rating symbol code.

Manual PP/Comm Binder/Receipt � All Private Passenger, Commercial, New Business & Rewrites must be bound on MIPS.

FR19 Request - By selecting the vehicle information records and dates needed, the MAIF Producer can IMMEDIATELY FAX to any of the listed Motor Vehicle Administration Offices the FR19 (Insurance Certification Form). The FR19 will additionally be mailed to the address entered on the FR19 request screen. The program provides excellent customer service because the data displayed offers complete MAIF vehicle history. This means that even if you were not the Producer of record, you can assist the customer by providing the required FR-19.

DCR (Driver Chargeability Report) and Recoverable Quote - This system retrieves the chargeable accidents from ChoicePoint, violations from Motor Vehicle Administration and returns the data showing the correct rating zip code, safe driver discounts and chargeable MAIF points. This superior rating tool is a free service! (You can print and send the DCR in with the application as it replaces the required driver's motor vehicle report.) Once the DCR is returned, it will give you the option to quit or continue on to obtain a full MAIF quote. This option can be used to obtain a premium quotation for a standard Private Passenger Policy with four (4) or less vehicles and four (4) or less drivers. You can save, print and mail the quote. (The program is pre-set with your own agency name, address, phone number and email address). The quote is recoverable for 30, 60 or 90 days. Those with ePolicy access will additionally be given the option to continue on to the ePolicy eligibility screen.� You can use this option to save, print and quote Regular Commercial policy types (excluding Sedans, Taxis, Publics, Garages, Trucker Policies, Driver Training schools, and vehicles over 26,000 lbs).� The MAC program pre-fills a manual commercial application using information submitted from the DCR and quote.�

Resume DCR & Full Quote � This will bring you back to a previous quote and allow you to continue with the ePolicy.

Retract ePolicy Transactions � Under this option, an ePolicy can be retracted (voided) within 48 hours.

eEndorsement � This option allows you to endorse (change) an existing policy.

No Lapse Policy Coverage Form � This option allows you to print the No Lapse Policy Coverage Form for a particular policy.� The name, policy number and cancellation or expiration date will automatically pre-fill.

Manage eSigned documents � producers can manage their eSigned documents here.

Claims Pending or Closed � Another option to view claims that are pended or closed.

Change Account Password - We strongly encourage that Producers change the MAIF issued password upon issuance. Additionally, anytime there are any staffing changes in the office, please remember to immediately change your password.

Commission Statement � The Producer�s Commission Statement can now be viewed on-line.

Order MAIF Supplies � Select type and quantity of supplies needed.�

Comments and Suggestions - We encourage each of you to utilize this feature. Send us your feedback and suggestions as we have implemented countless suggestions because we have heard from you!

Agency Employee List � Allows you to add, delete or transfer an employee.

Employee Addendum Form � allows you to electronically submit employee information.�

Maintain Agency Profile � Allows you to add or change email addresses, agency address, phone and fax numbers, and update languages available.

View Producer Reports -

1. FR-19 Transaction � Provides a report of all electronic FR-19�s issued by your agency.

2. My eTransaction Recap � Provides a report of the numbers of electronic transactions versus manual transactions processed by your Agency.

3. Summary of Producer Business (Principals only) � allows the agency owner to view a summary of policy transactions on a monthly basis.

View Proof of Ownership � This is a list of all policies needing proof of ownership to be submitted to MAIF.

Additional Premium/Payment � This is a listing of all policies with an additional premium due to MAIF.� Additional premium payment can be paid via EFT.� You can contact Customer Service to pay the A/P by credit card.

Outstanding ePayment � This is another way to look at outstanding ePayments (also under Policy List Options).

CANC/EXP with Unpaid Premium � This is a list of policies that have cancelled or expired with an unpaid premium.

ePolicy � (electronic policy). This system allows the Producer to retrieve a DCR, complete a quote and submit the private passenger new business online. The information retrieved from the DCR and quote automatically "pre-fills" into the electronic application. The system immediately rates and issues the policy. The producer obtains the applicants signature submits a remittance form and PIP Waiver with the premium check. The agency keeps all other documents (unless otherwise noted on the remittance form) in the office. Money is due to MAIF within seven (7) calendar days.

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